We recognize and value the diversity of our community and clients. It is our policy to be inclusive and mindful of this diversity in all of our departmental policies, programs, practices, and interactions with others. We assist all people regardless of their age, culture, disabilities, ethnic origin, gender, gender identity, marital status, nationality, race, religion, sexual orientation, and socioeconomic status.
24 Hour Crisis Line & Emergency Shelter
Our highly trained, trauma informed advocates are available 24 hours a day, 7 days a week to provide emergency assistance, support, options, information, education, safety planning, and a safe haven for victims of violence. Our crisis line is available 365 days a year and while our shelter availability is based upon bed openings, even if we are full we will still assist you on finding another shelter location that has availability.
If you need assistance please call,1 (800) 641-3434.
We provide 100% free professional counseling to victims of Domestic or Sexual Violence. Our counselors travel within the 7 counties we serve so that clients may receive the on-going services they need.
Our support groups are offered to all victims / survivors of Domestic or Sexual Violence. Support groups aim to provide emotional support and education for people as they work their way through the effects of Domestic Violence / Sexual Assault Trauma in a safe and judgment-free atmosphere. Groups also encourages personal growth in all areas of a person's life. Support groups are available in each of the 7 counties we serve.
Click here to see the days / times for each county.
We provide free legal services to low-income victims of Domestic Violence and Sexual Assault. Services include Pro Se Client Meetings, and once a month legal clinics. Clients must be referred by an advocate in order to be provided legal services. To be referred, please call our office to speak with an Advocate.
We also understand that the court process can be scary. That is why we have Court Advocates in each of the counties we serve, whom can walk through the entire process with you and offer personal advocacy in all court proceedings.
Child and Youth Program
Our program focuses on the education of children / youth on the issues of domestic violence and sexual assault in a safe environment where they can express and process their feelings & experiences through age appropriate play, and creative activities. This allows children to heal from their own traumatic experiences and ultimately can help break the cycle of violence.
Child & Youth Advocates are available to meet with your child / youth one-on-one to address their specific needs. Sessions are available through office appointments or may also be available at the child’s school. Parent support is available and advocates can work directly with you to help assist with struggles & barriers you may be facing with your child / youth. Your child does not need to be enrolled in the Child & Youth program in order for you to receive Parenting Program services.
Children’s Support group is also available in Cumberland County at this time. These groups help to “break the secret” for children by giving them an opportunity to meet and interact with other children who share similar experiences.
Preventative & Community Education programs / presentations available upon request.
Please contact our office for more information as there are numerous programs & presentations available.
Abuse Intervention for Men (AIM)
AIM is a counseling and education program for domestic violence offenders, often referred to as a Batterer’s Intervention Program. AIM is designed to intervene with domestic violence offenders to stop the violence immediately while providing instruction that will assist the participants in making long-term changes. This is a 27 week long class and is normally ordered via an outside entity such as DCS or court..
Break the Cycle (BTC)
An educational program for first-time domestic violence offenders. BTC is designed to teach perpetrators of violence about the dynamics of violence and to assist offenders in making choices to stop their violence. This is a one time class and is normally court ordered.
IT IS THE POLICY OF THE AVALON CENTER THAT EVERY CLIENT HAS THE RIGHT TO FILE A GRIEVANCE IF THEY FEEL THAT THEY HAVE BEEN TREATED UNFAIRLY OR IF THEY FEEL THAT THEY HAVE BEEN DISCRIMINATED AGAINST.
All clients are encouraged to first discuss any matter they feel is a problem with the advocate they are working with. If after that discussion there is no satisfactory resolution, they may file a written complaint in the form of a letter.
All written complaints go to the Executive Director and will be acknowledged within 24 hours.
If a resolution is not reached with the Executive Director, the client has the right to present their complaint to the Executive Committee of the Board of Directors who will respond in writing within 24 hours.
If the client is not satisfied with the response of the Executive Committee, a written complaint can be submitted to the full Board of Directors that will either agree with or disagree with the Executive Committee’s decision.
The client will be given a clear explanation of program policies and procedures relating to the action or lack of action regarding the complaint.
At the Avalon Center, we believe in the philosophy of Trauma Informed Care. What this means is that we view each person as an individual, and provide services based on that person's needs.
This involves having a basic understanding of trauma, and how it impacts victims / survivors. We can provide vital tools and resources to assist in addressing trauma symptoms that may aid the victim / survivor to begin healing from their trauma.
Trauma informed approach is sensitive and respectful to the client's needs. The advocates at the Avalon Center seek to respond to traumatized clients with support, so as to consciously avoid further re-traumatization.
Advocates at the Avalon Center are not here to tell you what to do, how to do it, or when to do it. We are here to empower victims / survivors to make their own choices and decisions about their life and their own personal goals.