Services

Crisis Line


An advocate or trained volunteer will answer a toll free 24 hour Crisis Line for immediate intervention that meets the urgent needs of survivors of Domestic Violence or Sexual Assault. Crisis Line: 1-800-641-3434




Emergency Shelter


Avalon Center will provide twenty-four hour access to emergency temporary shelter to ensure survivors of Domestic Violence and Sexual Assault and their dependents have an environment that will provide a foundation for independence. Each shelter resident will have access to a case manager to provide additional services.




Court Advocacy


An advocate will assist survivors of Domestic Violence and Sexual Assault with navigating and obtaining information specifically related to the Civil and/or Criminal Justice Court Systems. This service will include information about or assistance in obtaining an Order of Protection, the Criminal Justice System, Victim’s Compensation Fund, and accompaniment to court or Law Enforcement interviews.




Safety Planning


An advocate will provide assistance to survivors of Domestic Violence and Sexual Assault with education on the dynamics of power-baesd violence, education on the effects on children, the development of safety plans, assessing lethality, and crisis intervention. The advocate will provide the survivor with information of options for restoring physical sense of safety and support them to assess their level of safety after victimization.




Sexual Assault Exam


An advocate will be available to provide immediate crisis intervention and other services to survivors of Sexual Violence who are seeking medical attention or Sexual Assault Exams through any hospital or physician’s office in the Avalon Center service area. A sexual assault exam, sometimes known as a “rape kit,” is done to preserve possible DNA evidence. Survivors do not have to report the crime to have an exam, but the process gives them the chance to safely store evidence if they decide to report at a later date.




Financial Advocacy


An advocate will provide financial education and information to survivors of Domestic Violence and Sexual Assault, including building financial skills, budgeting, starting or changing banking accounts and making major purchases.




Employment Advocacy


An advocate will provide assistance to survivors of Domestic Violence and Sexual Assault by providing information on career options, practicing interview skills, resume development, and assisting with job searches.




Systems Advocacy


An advocate will provide assistance to survivors of Domestic Violence and Sexual Assault in obtaining community resources, including but not limited to public assistance, housing, and medical. Advocates will assist survivors with managing practical problems.




Medical Advocacy


An advocate will be available to provide immediate crisis intervention and other services to survivors of Domestic Violence or Sexual Assault who are seeking medical attention through any hospital or physician’s office in the Avalon Center service are




Legal Advice Day


An attorney will provide free legal advice and information to survivors of Domestic Violence and Sexual Assault with related civil legal matters. *Does not constitue representation.




Support Groups


Advocates facilitate a weekly support groups for survivors of Domestic Violence and Sexual Assault . The group will provide survivors an opportunity to discuss and share their experiences of violence with other survivors who have experienced power based violence therefore decreasing the survivor’s sense of self isolation and self blame.




Transitional Housing Program


The Avalon Center's Transitional Housing Program will assist survivors of Domestic Violence with navigating housing options and process of searching for housing. This service will include communicating and advocating with landlords, housing authorities, realtors, and property management companies to secure safe permanent housing for the survivor.




Professional Counseling


Avalon Center provides referrals to Professional Counselors, so that survivors of Sexual Assault can begin their healing journey.




Material Assistance


Avalon Center can provide and/or work with community resources to supply survivors of Domestic or Sexual Violence with access to needed essentials, such as gas, toiletries, clothes, food, replacement identification, etc.




Child and Youth Program


Individual Meetings: A Child and Youth Advocate will provide developmentally appropriate and engaging activities that support the child survivor in learning about the dynamics of Domestic Violence or Sexual Assault, identifying emotions and self-regulation skills. Parenting Support: A Child and Youth Advocate will work with the non-offending parent to provide education on the effects of domestic or sexual violence has on all of the developmental domains of a child’s maturation and how that can affect their behavior. Additionally, the advocate will work with the parent in establishing a positive parenting plan of action that includes behavior interventions to help with trauma symptoms.





Grievance Policy

IT IS THE POLICY OF THE AVALON CENTER THAT EVERY CLIENT HAS THE RIGHT TO FILE A GRIEVANCE IF THEY FEEL THAT THEY HAVE BEEN TREATED UNFAIRLY OR IF THEY FEEL THAT THEY HAVE BEEN DISCRIMINATED AGAINST.

 

  • All clients are encouraged to first discuss any matter they feel is a problem with the advocate they are working with.  If after that discussion there is no satisfactory resolution, they may file a written complaint in the form of a letter.

  • All written complaints go to the Executive Director and will be acknowledged within 24 hours.  

  • If a resolution is not reached with the Executive Director, the client has the right to present their complaint to the Executive Committee of the Board of Directors who will respond in writing within 24 hours.

  • If the client is not satisfied with the response of the Executive Committee, a written complaint can be submitted to the full Board of Directors that will either agree with or disagree with the Executive Committee’s decision.

  • The client will be given a clear explanation of program policies and procedures relating to the action or lack of action regarding the complaint.

Contact Us

This does not function as a 24/7 crisis support if you need immediate assistance call the crisis line at 1-800-641-3434.

Avalon Center
196 10th Street
Crossville, TN
38555
Tel: (931)-456-0747
Fax: (931)-787-1057
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