IT IS THE POLICY OF THE AVALON CENTER THAT EVERY CLIENT HAS THE RIGHT TO FILE A GRIEVANCE IF THEY FEEL THAT THEY HAVE BEEN TREATED UNFAIRLY OR IF THEY FEEL THAT THEY HAVE BEEN DISCRIMINATED AGAINST.

 

• All clients are encouraged to first discuss any matter they feel is a problem with the advocate they are working with.  If after that discussion there is no satisfactory resolution, they may file a written complaint in the form of a letter.

• All written complaints go to the Executive Director and will be acknowledged within 24 hours.  

• If a resolution is not reached with the Executive Director, the client has the right to present their complaint to the Executive Committee of the Board of Directors who will respond in writing within 24 hours.

• If the client is not satisfied with the response of the Executive Committee, a written complaint can be submitted to the full Board of Directors that will either agree with or disagree with the Executive Committee’s decision.

• The client will be given a clear explanation of program policies and procedures relating to the action or lack of action regarding the complaint.